Transforming the retail shopping experience through customer-centric technology.
The app is designed to onboard new lens users, by displaying curated content in the form of tutorials, guides, and support based on the user feedback submitted on a daily basis. The experience is tailored to the individual user to help them overcome obstacles such as applying or removing lenses, as well as completing daily feedback that helps the store determine the right product fit.
The Store Dashboard captures user-specific data and enables the retail staff to qualify the right product, and understand the pain points of users. On a holistic level this can be used to track the overall performance improvement and drop-off reduction, and on a retail level the dashboard helps stores understand their customers better and find the perfect fit faster.
We are sending customers home with a complex product. This technology helps us to provide tailored support in between appointments, and learn more about the challenges for new lens-users.
Techscale’s product delivery is exceeding our expectations which gives me more time to focus on product innovation and enhancing the customer experience.
The user experience is key to the success of this project, and Techscale was able to make it user friendly and super straight forward
We developed a robust backend system using Java, MySQL, and Spring Boot. This system was designed to handle large volumes of data efficiently and securely. The backend included features such as customer data management, and automated notifications.
The frontend was built using VueJS, ensuring a responsive and intuitive interface for both store staff. The user-friendly design facilitated easy navigation and quick access to essential features, such as booking appointments, tracking trial progress, and accessing contact lens information.
To satisfy the growing number of mobile users, we developed a mobile application using Flutter. This app provided customers with the convenience of managing their contact lens trials on the go. Key features included access to daily trial content, reminders, and customer support.
All components of the system were hosted on the Azure Cloud Platform. This ensured high availability, scalability, and security. Azure’s robust infrastructure allowed us to deploy and manage the system efficiently, providing a seamless experience for both Specsavers and their customers.
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